Taylor Swift took to Instagram on Friday to express her anger and frustration at the difficulties her fans have faced trying to purchase tickets for her upcoming tour. People trying to buy tickets Tuesday at a presale for Swift’s The Eras tour faced massive delays and error messages that Ticketmaster blamed on bots and historically unprecedented demand. A general public sale scheduled for Friday was canceled Thursday. “I’m not going to make excuses for anyone because we asked them multiple times if they could handle this kind of demand and we were assured they could,” Swift wrote on her Instagram story. “It’s really amazing that 2.4 million people got tickets, but it pisses me off that so many of them feel like they went through a lot of bear attacks to get them.” For those who couldn’t get tickets, Swift said she hopes to “provide more opportunities for us all to come together and sing these songs.” Swift posted this story on Instagram on Friday, expressing anger and frustration over the difficulties her fans faced on Tuesday while trying to purchase tickets for her upcoming tour. (Instagram/@taylorswift) Tuesday’s presale was the most tickets ever sold on the platform in one day, according to a statement from Ticketmaster. The New York Times reported on Tuesday that the US Department of Justice was investigating whether Ticketmaster parent company Live Nation Entertainment had abused its power over the multibillion-dollar live music industry. The investigation began before this week’s poor ticket sales for Swift’s tour, the Times reported Friday, citing unnamed sources.
‘Creepy’ to watch mistakes happen, Swift says
On Instagram, the pop star said she has trust issues when it comes to her fans’ experiences, trying to keep many elements of her career at home. “It’s really hard for me to trust an outside entity with these relationships and loyalties, and excruciating for me to just watch mistakes happen without recourse,” he said. In addition to Tuesday’s nightmare, Ticketmaster cited “extremely high demands on ticketing systems and insufficient remaining ticket inventory to meet that demand” as the reason for canceling Friday’s sale. Due to extremely high demands on ticketing systems and insufficient ticket inventory to meet this demand, tomorrow’s public offering for the Taylor Swift | The Eras Tour has been cancelled. —@Ticketmaster Coming off one of the biggest albums of her career, Swift announced earlier this month that she is embarking on a new US stadium tour, with international dates to follow. Friends who received a special code after registration had exclusive access to purchase tickets on Tuesday. Those who did not place tickets were placed on a waiting list. The first leg of The Eras’ 52-date tour kicks off March 17 in Glendale, Ariz. and concludes with five shows in Los Angeles ending August 9. Swift said international dates will be announced as soon as possible.
